Our commitment is to actively pursue excellent service to the bereaved families and respect to their deceased.

In conjunction with this commitment, we offer the following Quality Assurance Guidelines:

1. Customer satisfaction is the focus of everything we provide. To achieve customer satisfaction, the people are our number one priority and the quality of our services is improved. As our services are viewed so we are viewed.

2. While employees need training before they begin their work, it is generally agreed that unless new knowledge and technology is continually made available to veteran employees they will become obsolete, therefore we commit ourselves to progressive training in mortuary management, embalming and continuing education program in our quest for excellence in the services we provide.

3. The conduct of our department must be pursued in a manner that is socially responsible and commands respect for its positive contribution to the community. Our people determine our reputation; they are the source of our strength and demonstrate our vitality.

Our vision is to have our staff deliver high quality customer service. We will create an environment in which the customer’s needs come first, while staying within the guidelines of Boikanyo’s Funeral Home and the South African Funeral Directors Association. We will work as a team, which maintains a strong customer and staff relation to assure the continuation of its mission.

We will be guided by these principles:

	We value integrity in all we do.
	We place our customers at the center of our attention.
	We will be truthful and honest with everyone.
	We respect the rights of all people and treat them with courtesy.
	We promote human dignity and self-worth and we respect cultural and individual differences.
	We are committed to open communication in an atmosphere that fosters individual thinking and creative exchange of ideas.
	We recognize the value of every member of our team, because we need each other to do our jobs.
	We maintain a supportive atmosphere in which professional growth is encouraged.
	We support community organizations and projects with which we share common goals. We encourage and recognize employee participation in community service.
	We protect all confidential information and data according to law.
	We will not participate in any activity, which could be perceived as a conflict of interest.
	We promote and uphold the public trust through adherence to the law and to agency policies, standards and guidelines.